1. Our Commitment
spoc.ai prioritizes the security and privacy of your personal data. This document explains how we collect, process, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Your Agreement
By using our services and providing your data, you agree to the practices described in this policy.
3. What We Collect
We gather information from our users, partners, and staff. This often happens through our website, mobile apps, or direct communication. Collected data may include names, contact details, birth dates, and health-related information, including visual media like photos and videos.
4. Choosing to Remain Anonymous
While you may choose not to provide certain identifying information, doing so might prevent us from delivering the full range of our services to you.
5. How We Use Your Data
Your information is used to facilitate medical evaluations, communicate with healthcare teams, ensure service quality, and meet legal or public health requirements. We may also use de-identified data for research purposes.
6. Marketing Practices
We will never use your personal images or videos for promotional activities without your explicit consent.
7. Sharing Your Information
We may share data with legal authorities, technical service providers, or contractors when necessary. Some data may be stored on secure servers located outside of your home country, such as in the UK or Ireland.
8. Mobile Support
These privacy standards apply equally to our applications on both iOS and Android devices.
9. Our Role in Data Management
spoc.ai acts as a service provider when storing data for medical practices and as a data controller when managing user accounts and payment details.
10. Tracking Technologies
Please refer to our Cookie Policy for details on how we use cookies.
11. Keeping Your Data Safe
We use high-level encryption (SSL/TLS), secure hosting environments like AWS, and strict access controls to keep your information protected.
12. Managing Your Information
You have the right to review and update your personal data by contacting our support team at support@spoc.ai. We will require verification of your identity before processing these requests.
13. Storing Your Data
Information is kept for as long as your account remains active or as required by regulatory standards.
14. Policy Updates
We may modify this policy from time to time. Your continued use of spoc.ai after any changes means you accept the new terms.
15. Contact Us
If you have concerns about your privacy, you can reach our Privacy Officer at:
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